You may return a purchased item if:

• The item is not suitable
• The item is faulty
• The incorrect item was delivered
• The item was damaged during delivery

How do I return an item I purchased online?

For any North Island orders please contact James on 0276616167 or james@otagofencingsupplies.co.nz

For any South Island orders please contact Jack on 0273606349 or jack@otagofencingsupplies.co.nz

Will I get a refund for the items I return?

If the item is being returned because it is faulty, incorrect, damaged during delivery or doesn't fit the purpose and can be resold then you will be eligible for a refund.

We will reimburse or supply postage for all associated freight costs and arrange for another one to be sent or a refund to be made.