Delivery & Returns

OFS Goods Returns Policy

 


You may return a purchased item if:


  • The item is not suitable
  • The item is faulty
  • The incorrect item was delivered
  • The item was damaged during delivery

 

How do I return an item I purchased online?


For any North Island orders please contact James on 0276616167 or james@otagofencingsupplies.co.nz


For any South Island orders please contact Jack on 0273606349 or jack@otagofencingsupplies.co.nz



Will I get a refund for the items I return?



If the item is being returned because it is faulty, incorrect, damaged during delivery or doesn't fit the purpose and can be resold then you will be eligible for a refund.

We will reimburse or supply postage for all associated freight costs and arrange for another one to be sent or a refund to be made.