Terms and Conditions
Placing an order
You may order products by selecting and submitting your order through the site with accordance to the terms and conditions. Don’t hesitate to give us a call if you’d rather place an order over the phone.
Delivery of products
- - We will provide delivery of products to your desired location where we provide delivery services.
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- - Timeframe of delivery is subject to timeframe of our carrier, Mainfreight.
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- - Products will only be released once goods are paid for in full.
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- - If you would rather use your own carrier that is fine by us
Collection of products
Onefarm currently have four centres nationwide. We’ve partnered with Mainfreight in Dunedin and Hamilton, Owens in Christchurch and Tomoana Warehouse in Hastings.
Payment methods
All orders subject to the online store are paid for via Credit Card.
Damaged products and returns
- - If the item is being returned because it is faulty, incorrect, damaged during delivery or doesn't fit the purpose and can be resold then you will be eligible for a refund.
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- - We will reimburse or supply postage for all associated freight costs and arrange for another one to be sent or a refund to be made.
Privacy Policy
We respect your privacy. We collect, hold, use and disclose your personal information in accordance to the Privacy Act 1993.
Onefarm Goods Returns Policy
You may return a purchased item if:
The item is not suitable
The item is faulty
The incorrect item was delivered
The item was damaged during delivery
How do I return an item I purchased online?
Please contact us on 0800 ONEFARM or info@onefarm.co.nz
Will I get a refund for the items I return?
If the item is being returned because it is faulty, incorrect, damaged during delivery or doesn't fit the purpose and can be resold then you will be eligible for a refund.
We will reimburse or supply freight for all associated freight costs and arrange for replacement(s) or a refund to be made.